With growing turbulence and threatening chaos, people tend to “cuddle up” – according to the motto: Let’s be friendly and kind to each other so that we can endure the chaos. However, more and more truth is repressed and many facts are ignored.
This usually only works well until the repressed facts become so noticeable that they can no longer be repressed. Then it often comes to the “brutal corner”, where nothing but the bare facts count. Pure reason without consideration of emotions and feelings.
Good management under turbulent conditions keeps the balance between the two extremes: Square and reconciling, trust and control, honesty and emotionality. Then we call it “functional familiarity”. It requires a functioning social core process.
This way of dealing with complexity and dynamics can be trained: tasks and factual processes can be brought to the point by many. Many managers also have a good eye for the individual and his or her contribution to the whole. But to combine this in an excellent way to create an efficient and effective cooperation is an essential core of our consulting approach.